FAQ Software+

AI driven FAQ Software+ with a knowledge base for lightning-fast customer responses. Our FAQ software will take the pressure off your customer service while ensuring the highest customer satisfaction.

Schweizerische Eidgenossenschaft
XING
University of Zurich
Credit Suisse
Sunrise
Pronatura

How to you use the FAQ Software+?

The FAQ software (Frequently Asked Questions) enables your company to answer frequent customer questions in a very efficient way. Every company has certain questions that it regularly receives from customers. Instead of leaving the answers in an empty space, use a FAQ solution to share this knowledge with your customers.

If you make a FAQ section available to your customers via a knowledge base or help center, they can find answers to frequently asked questions - created directly by you. Within your customer support, the FAQ software also takes a lot of work off your shoulders.

To get the most out of your FAQ software, you need to know exactly what your customers are asking. And that's where we come in. 10+ FAQ software helps you find out which items customers visit and comment on most often, and gives you everything you need to decide what information to include in the FAQs. Knowledge is power, and 10+ FAQ software is a powerful addition to all businesses.

Update on 10+ COVID-19 project with the Federal Office of Public Health (BAG)

We have successfully implemented a custom version of our proprietary knowledge management platform “Wisdom”. It is a knowledge based, multilingual software that utilises artificial intelligence to share the latest information about the coronavirus pandemic.

Fast, accurate answers. Always.

Our FAQ Software+ is an effective addition to your website which serves several functions from helping customers with purchases, reducing the work of your customer care team and learning more about your customers.

The FAQ product integrates seamlessly with any Customer Support Platform.

Behind our FAQ Software+ is over 10 years continuous product development and improvement. The latest versions of our artificial intelligence knowledge-based application are utilized with great success within companies throughout Europe.
 

Key Features of the FAQ Software+:

  • AI-powered dynamic data ranking of the FAQs and data

  • Centralized knowledge base

  • Integrated with many analytics tools i.e NPS score

  • Display dynamic FAQ lists in other areas of your website

  • Intuitive administration without prior knowledge

  • Seamless integration into your existing website

  • Bespoke, appealing and user-friendly design

  • Hosted solution option for convenient operation

  • Multilingual

What our customers say about their 10+ journey:

"I have just started using the new features of the newly implemented FAQ software and it is really a pleasure to work with the new version. I am very grateful for the extremely good cooperation with 10+. The project managers and technicians were always on hand to support me in my work and to implement our wishes. We are already looking forward to further interesting projects. Many thanks for your work!"

Frank Berkhan

XING

“From now on, Sunrise is happy to provide its customers with a new powerful customer support tool and is convinced that it will be able to satisfy customers' needs even better. The pleasant and highly efficient teamwork with zehnplus during the project phase, as well as the professional implementation, have contributed to the success of this project.”

Philipp Trenka

Sunrise Communications AG

"Due to the coronavirus epidemic, we wanted a quick solution for frequently asked questions (FAQ) on the FOPH website. 10+ implemented for us in record time a quadrilingual, intelligent FAQ software to answer the questions about the coronavirus. We are extremely satisfied with the delivered solution and the cooperation with the experienced and flexible partner 10+. We are currently considering whether to extend the use of the 10+ FAQ software to other areas."

Franziska Gallati

Federal Office of Public Health BAG

Would you like to know more? Write us!

We will be happy to answer your questions and advise you personally regarding the FAQtool.