.png){kind=logo}
Sunrise Case Study
Sunrise Fallstudie: Digitaler Arbeitsplatz nach Mass
With over 3.3 million customers from four different business areas, Sunrise Communications AG is considering creating a centrally controllable, efficiently networked digital information portal that is tailored to the expectations of customer service employees and is essential for the highest quality of customer service.
The company:
Founded in 2001 as Switzerland's largest non-governmental telecommunications company, Sunrise Communications AG connects private and business customers via TV, mobile communications, landlines and online.
Goal successfully achieved:
Sunrise Information Desktop as
tailor-made workplace
Our customized Java intranet application enables employees to add and manage different content to their personal information desktop. The basis for this: widgets, as templates grouped together in teams, which can, however, be individually expanded.
Seamless integration thanks to powerful interface technology
For maximum efficiency and flexibility, information is left in its original systems (marketing platforms, databases or websites) and only displayed on the personal information desktop when needed thanks to powerful interface technology.
Modern and highly flexible customer management tool
The Sunrise Information Desktop has proven to be a highly flexible tool in customer management, with which the Sunrise Contact Center can access the information it currently needs more specifically, quickly and efficiently and can therefore respond to customer inquiries appropriately and promptly.
Are you interested? Then write to us!
We will be happy to answer your questions and advise you personally on the possibilities of digitalization in your company.
Get to know more tenplus success stories:
Xing Business Network: Intelligent FAQ-Tool-Software
Our seamlessly integrated AI-based XING FAQ software displays relevant topics/questions to users at the right time — across different languages — worldwide!
