Xing Business Network: Smart FAQ Tool Software
The XING business networking platform from Hamburg stands for sharing and increasing success. Active in more than 200 countries, XING is increasing its valuable career knowledge in various languages, creating a unique global pool of business knowledge.
The company and the challenge
Career, networking, insider knowledge - more than 12.7 million members worldwide use XING every day to find out about current career issues and business trends. Our challenge: to show Xing users the fastest way to the right question/answer pair.
Goals successfully achieved
Increasing customer loyalty and optimizing customer relationships
Based on an individually developed AI algorithm, our FAQ tool dynamically lists the best-rated question/answer pairs, showing XING users the way to the information they are looking for within seconds.
More user-friendly UI/UX design for intuitive user guidance
Based on internationally proven design guidelines and kept in a well accentuated colour concept by a clear and minimalist UI design, the user interface becomes more intuitive and thus the user experience is effectively optimised.
AI-based FAQ search with intelligent scoring
Thanks to a tailor-made scoring, our AI-based FAQ search analyses the topicality, popularity and relevance of FAQ articles within a very short time and creates a dynamic ranking for each individual search query.
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