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xing

Xing Business Network: Smart FAQ Tool Software

The XING business networking platform from Hamburg stands for sharing and increasing success. Active in more than 200 countries, XING is increasing its valuable career knowledge in various languages, creating a unique global pool of business knowledge.

The company and the challenge

Career, networking, insider knowledge - more than 12.7 million members worldwide use XING every day to find out about current career issues and business trends. Our challenge: to show Xing users the fastest way to the right question/answer pair.

Goals successfully achieved

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Increasing customer loyalty and optimizing customer relationships

Based on an individually developed AI algorithm, our FAQ tool dynamically lists the best-rated question/answer pairs, showing XING users the way to the information they are looking for within seconds.

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More user-friendly UI/UX design for intuitive user guidance

Based on internationally proven design guidelines and kept in a well accentuated colour concept by a clear and minimalist UI design, the user interface becomes more intuitive and thus the user experience is effectively optimised.

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AI-based FAQ search with intelligent scoring

Thanks to a tailor-made scoring, our AI-based FAQ search analyses the topicality, popularity and relevance of FAQ articles within a very short time and creates a dynamic ranking for each individual search query.

Get to know more 10+ success stories

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sunrise

Sunrise Communications AG: Digital workplace made to measure

Our Java-based measurement solution Sunrise Information Desktop brings together customer questions from various sources and thus effectively optimizes the flow of information in customer service.

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gsk website

GSK: Intelligent Software for CRM Invoicing System

Our CRM billing system based on Drupal Commerce (Drupal 8) and integrated into the GSK online shop centralizes the multilingual order and payment processing in the CRM administration.

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